Bus operator information

Although I have put this site together, I don't actually run the buses. So if you want to complain, compliment, hire a bus for your group, or double-check the timetables I've given, then you would be best speaking to this bus operator concerned.

This page was last updated on Friday 3rd February 2012

Company Name	Contact Details	Website
First Scotland East	First Scotland East Ltd. Carmuirs House 300 Stirling Road Larbert FK5 3NJ Phone 08708 72 72 71 E-mail contact.scotlandeast@firstgroup.com	http://www.firstgroup.com
Fishers Tours	J & C Cosgrove t/a Fishers Tours 16 West Port Dundee DD1 5EP Phone 01382 227290 E-mail fisherstours@btconnect.com	http://www.fisherstours.co.uk
JP Coaches	JP Minicoaches Limited Unit 3 Orchardbank Industrial Estate Forfar DD8 1TD Phone 01307 461431 E-mail jpminicoaches@btconnect.com	http://www.jpcoaches.co.uk
Megabus.com	Megabus.com Buchanan Bus Station Killermont Street Glasgow G2 3NW Phone 08705 50 50 50 E-mail enquiries@megabus.com	http://www.megabus.com/uk
Moffat & Williamson	Mofat & Williamson Ltd The Old Railway Yard St Fort Newport-on-Tay Fife DD6 8RG Phone 01382 541159 E-mail enquiries@moffat-williamson.co.uk	http://www.moffat-williamson.co.uk
M W Nicoll	M W Nicoll Hirers (Laurencekirk) Ltd The Business Park Laurencekirk AB30 1EY Phone 01561 377262 E-mail enquiries@nicoll-coaches.co.uk	http://www.nicoll-coaches.co.uk
National Express Dundee (formerly Travel Dundee)	Tayside Public Transport Company Ltd t/a National Express Dundee Please note this company now have different contact details, depending on the nature of your enquiry, with most functions (except lost property) being handled at the National Express West Midlands head office in Birmingham. Customer Relations National Express Dundee 51 Bordesley Green Birmingham B9 4JX Email to compliment or complain only via the web links Telephone 0844 499 0589 or 0121 254 7272 Lost Property National Express Dundee Travel Centre The Forum 92 Commercial Street Dundee DD1 1DQ Phone 01382 340006 or 340007 Fax 01382 201997 Online Sales and Direct Debit Bus Pass Customers Enquiries If you have any queries re the delivery or loss of your pass, or any other information pertaining to the direct debit scheme, simply phone or email - Phone 0121 254 6322 E-mail buspass@nationalexpress.com Contact via Twitter @nxdundee	http://www.nxdundee.co.uk
National Express (Coaches - Services 538, 590, 592 ONLY)	National Express (Coaches) PO Box 9854 Birmingham B16 8XN Phone 08717 81 81 81 E-mail customerrelations@nationalexpress.com	http://www.nationalexpress.com/coaches
Parks of Hamilton	Parks of Hamilton (Coach Hirers) Limited 14 Bothwell Road Hamilton ML3 0AY Phone 01698 281222 E-mail coachhire@parks.uk.com	http://www.parksofhamilton.co.uk
River Tay Executive Travel	K McDonald t/a River Tay Executive Travel Unit 8 Noble Road Wester Gourdie Industrial Estate Dundee DD2 4TH Phone 01382 236918	http://www.rivertayexecutive-coachtravel.co.uk
Scottish Citylink	Scottish Citylink Coaches Limited Buchanan Bus Station Killermont Street Glasgow G2 3NW Phone - 0871 266 33 33 calls cost 10p/min from BT landlines. Charges from other providers or mobiles may vary E-mail info@citylink.co.uk	http://www.citylink.co.uk
Smith & Sons	I F, G & K F Smith t/a Smith & Sons The Coach Depot Wester Balshegro Woodside Coupar Angus PH13 9LW Phone - 01828 626262 Fax - 01828 628518 E-mail info@smithandsonscoaches.co.uk	http://www.smithandsonscoaches.co.uk
Stagecoach in Fife	Head Office Stagecoach East Scotland Offices 47-51 Evans Business Centre John Smith Business Park Kirkcaldy KY2 6WD Phone 01592 645660 Fax 01592 645677 E-mail eastscotland.enquiries@stageco achbus.com Contact via Twitter @StagecoachEScot Customer Services and Lost Property Stagecoach in Fife then follow the details for the area you require St Andrews Bus Station City Road St Andrews KY16 9HW Phone 01334 474238 Glenrothes Bus Station Kingdom Centre Glenrothes Phone 01592 610686 Dunfermline Bus Station Queen Anne Street Dunfermline Phone 01383 621249 Leven Bus Station Shorehead Leven 01333 426038 Disability Helpdesk Phone 01333 426038 E-mail aberhill.disabilityhelpdesk@stagecoachbus.com Online ticket sales For information and customer support related to tickets bought online please contact the online sales helpdesk. Phone 0871 834 0010 Email online.sales@stagecoachbus.com	http://www.stagecoachbus.com
Stagecoach in Perth	Head Office, Customer Services and Lost Property Stagecoach in Perth Ruthvenfield Road Inveralmond Industrial Estate Perth PH1 3EE Phone 01738 629339 E-mail eastscotland.enquiries@stagecoachbus.com Contact via Twitter @StagecoachEScot Disability Helpdesk Phone 01333 426038 E-mail aberhill.disabilityhelpdesk@stagecoachbus.com Online ticket sales For information and customer support related to tickets bought online please contact the online sales helpdesk. Phone 0871 834 0010 Email online.sales@stagecoachbus.com	http://www.stagecoachbus.com
Stagecoach Strathtay	Head Office, Customer Services and Lost Property Stagecoach Strathtay Seagate Bus Station Dundee DD1 2HR Phone 01382 313700 E-mail eastscotland.enquiries@stageco achbus.com Contact via Twitter @StagecoachEScot Phone - Arbroath Depot 01241 870646 Blairgowrie Depot 01250 872772 Dundee Depot 01382 614550 Fax 01382 614552 Disability Helpdesk Phone 01333 426038 E-mail aberhill.disabilityhelpdesk@stagecoachbus.com Online ticket sales For information and customer support related to tickets bought online please contact the online sales helpdesk. Phone 0871 834 0010 Email online.sales@stagecoachbus.com	http://www.stagecoachbus.com
TeeJay Travel	TeeJay Travel Limited 27 Bruce Drive Carnoustie DD7 7DE Phone 01241 854717 E-mail tomjordan@teejaytravel.co.uk	http://www.teejaytravel.co.uk
Town & Country Taxis	J D Herkes t/a Town & Country Taxis Lilac Cottage Baldinnie Ceres Cupar Fife KY15 5LD Phone 01334 840444 To book a journey on Go-Flexi Service F5, call 01334 840340	http://www.townandcountrytaxis.co.uk
Travel Wishart (part of National Express)	Tayside Public Transport Company Ltd t/a Travel Wishart Station Yard Station Road Friockheim Angus DD11 4SF Phone; Information, Private Hire & Lost Property - 01241 828747 Tour & Concert Travel Enquiries - 01382 340006, 01382 340007	http://www.travelwishart.co.uk

Some services are operated either wholly, or partly, with financial support from local authorities. Without this money - usually termed as a subsidy - many early morning, evening, weekend and rural bus services would not operate. If your query or comment concerns a subsided service, also contact the local authority who pays for the service. Local authorities are also responsible for things like bus stops/shelters/timetable cases/road markings, as well as general condition of the road, etc. So, if your query was regarding one of these, it would be best to contact your local authority.

Name	Address	Telephone Number	Website
Angus Council Transport Team, Department of Infrastructure Services	County Buildings, Market Street, FORFAR, DD8 3LG	01307 461775 E-mail PLNTransport@angus.gov.uk	http://www.angus.gov.uk
Dundee City Council City Development Department	Dundee House, 50 North Lindsay Street, DUNDEE, DD1 1QE	01382 433125	http://www.dundeecity.gov.uk http://www.dundeetravelinfo.com
Fife Council The Head of Transportation	Fife House, North Street, GLENROTHES, Fife, KY7 5LT.	08451 55 55 55 E-mail transportation.services@fife.gov.uk	http://www.fifedirect.org.uk
Perth & Kinross Council Public Transport Unit, The Environment Service	The Atrium, 137 Glover Street, PERTH, PH2 0JB	0845 30 111 30 E-mail publictransport@pkc.gov.uk	http://www.pkc.gov.uk

If you have contacted via the methods above, and your issue or concern has not been resolved to your satisfaction, then bear in mind that there are a number of channels you can go down, to further your case. Please note that they work in specific ways, so read below to see if your case is one of the following. Neither of these routes are able to make an operator change their fares, or introduce services.

Bus Passengers’ Platform

If you have contacted a bus company concerning

• Problems with bus punctuality
• Incorrect fare charged
• Attitude or behaviour of staff
• Personal security
• Accessibility
• Clarity of destination and route information

and have not received a response to your satisfaction, you can contact the Bus Passengers' Platform at the Scottish Government, enclosing a copy of all correspondence between yourself and the bus company.

Bus Passengers' Platform
The Scottish Government
Area 2D Dockside
Victoria Quay
Edinburgh
EH6 6QQ
e-mail : buscomplaints@scotland.gsi.gov.uk

Please note - they do not deal with complaints relating to cross-border express coach services (I.e. Scotland to England/Wales), they will deal with complaints relating to journeys wholly within Scotland. Instead, please refer your complaint should be directed to the body below.

For journeys wholly within England, or between Scotland and England;
Bus Appeals Body
c/o Bus Users UK
PO Box 119
Shepperton
Surrey
TW17 8UX
Telephone 01932 232574
E-mail enquiries@bususers.org

For journeys wholly within Wales, or between Scotland and Wales;
Bus Appeals Body
PO Box 1045
Cardiff
CF11 1JE
Telephone 029 2022 1370
E-mail wales@bususers.org

Traffic Commissioner

Bus companies must register their routes/timetables with the Traffic Commissioner and are legally obliged to run to the timetable registered. If you encounter persistent problems with a service failing to operate its correct route/timetable, you can report the problem to the Traffic Commissioner.
Complaints about buses which you believe to be in an unfit condition can also be made to the Traffic Commissioner.

Clerk to the Traffic Commissioner
VOSA - Scottish Area Traffic Office
The Stamp Office
10 Waterloo Place
Edinburgh
EH1 3EG
Phone 0131 200 4955

This page was last updated on Friday 3rd February 2012.